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GENERAL TERMS AND CONDITIONS OF SALES / commercial site: www.souasoua.com


The confirmation of an order by a customer to the company E-SOUA SOUA, implies general acceptance of the present general terms and conditions of sales.
These general terms and conditions of sales apply to all sales of E-SOUA SOUA products to consumers and professionals on the website www.souasoua.com. The order by the customer implies the acceptance of the entirety of the present general terms and conditions of sales, these prevail over all other general terms and conditions of sales except express acceptance of the salesman.
E-SOUA SOUA reserves the right to modify its service by right without any other formality and to carry if modifications are needed in the GSC, which the Customer expressly accepts. E-SOUA SOUA invites the Customer to read carefully the mentioned conditions in force for each order.

National Commission on Informatics and Liberty
In accordance with the Data Protection Act, we inform you that the collection of information that is required to be entered in the customer area is necessary to process your request. The information collected is intended solely for the use of E-SOUA SOUA. They allow us to process your order, to offer you our products. They are thus used for purposes of loyalty, management and statistical analysis.
You have a right to access, modify, rectify and delete data concerning you (article 34 of the "Informatique et Libertés" law of 6 January 1978). You can exercise it by writing to E - SOUA SOUA PARC DES MONTFRAIS 4 STREET PHILIPPE SEGUIN 95130 FRANCONVILLE or by mail to web.contact@souasoua.com

1 – GENERAL
Unless the Managing Director of the company E-SOUA SOUA grants a written and signed exemption, our sales terms and conditions apply exclusively, excluding any clauses or conditions mentioned on letters, slips, order confirmations, invoices, or any other written communication coming from our customers.

2 – PRODUCTS
PRODUCTS in accordance with Article L.111-1 of the Consumer Code, the user can, prior to his order, read about the Site www.souasoua.com, essential characteristics of the products he wants to order.
The offers presented are valid while the stock is available. All graphics, descriptive and visual things are made to be closer to the reality of the product to sell. However, in the case where the aesthetics of a product (packaging) change, the graphic representation of it cannot affect the sale, if the product remains the same.
It is the responsibility of the Customer to read the characteristics of the Products before each order on the Website. Each Product offered for sales is the subject of a summary presentation written on the basis of information provided by the manufacturer or the supplier. The texts accompanying these photographs are based on the elements on the packaging. The responsibility of E-SOUA SOUA will be excluded for any damage resulting from the consumption of a Product (eg allergic or other disorders) suffered by a Customer or a consumer, if the provisions on the packaging have not been respected.
3 – ORDERS EXECUTION Delivery times are just estimate information. strikes, riots, aircraft accidents, wars, that prevents and hinders the proper functioning of the operations, shall automatically suspend the execution of the order.
SOUA-SOUA, also reserves the right in this case to make itself delivered all or part of the goods on condition that it is the same quality.
Failure to comply the expected or confirmed delivery time, do not lead to cancelation of the agreement, rejection of goods, or payment of any kind of damages.

4 – PROPERTY TRANSFER WITH A RETENTION OF TIITLE CLAUSE
By express agreement and pursuant to the law 80.335 dated from the 12 of May 1980, the seller shall reserve the property of the sold goods until full payment of the price by the buyer, the risks of those goods shall however pass to the buyer at the place of delivery.

a) In case of non-payment further to an outstanding debt or other reasons, the seller shall require immediate payment due made by any means of payment, either reclaim the goods by registered letter with an acknowledgment of receipt indicating the date and the place of the return of the goods, considering that the return will be done on the expense and at the risk of the buyer.
b) If necessary, the seller can take back possession of the quantities sold and unpaid by summary order done by Mr President of the Chamber of Commerce of the Crown Court of Pontoise, or if the buyer prefers, by Mr President of the Commercial Court of the place of location of the good sold, 10 days from the date of the formal notice to have to pay the price. The recovery of property is not exclusive from other procedures that the seller can take. The seller reserves the right to demand damages which will be calculated depending on the sums already paid.
c) Furthermore, the buyer shall take all necessary measures in order to respect the storage conditions required by the product. Dates should be stored in a cool, dry place. (Temperature tip 7°C)
d) The seller shall show the present terms and conditions to any ministerial officer in charge of seizing the good not completely paid.

5 – RISK TRANSFER
Notwithstanding what is said in the article 3, all risks which the goods are exposed, shall pass to the buyer upon delivery.

6 - PRICES
The prices given during the order are those which will appear on the invoice.
A surcharge is applied for the delivery. Prices are guaranteed within the limits of available stocks and subject to change in the rate of VAT. The prices are printed in euros. The selling prices are likely to be modified at any time by the company E-SOUA SOUA. This change will be reported to the buyer prior to any order.

7 - INVOICE
The invoice is sent to the customer on request to the address which he should indicate at the moment of the order. The price is the one in force at the order moment by the customer. E - SOUA SOUA disclaims any responsibility for errors by entering customer information during ordering.

8 - PAYMENTS
Our invoices are deemed to be payable count to the order on our website www.souasoua.com.
In accordance with Article L.441-6 of the Commercial Code, penalties of being late are due to non-payment the day after the date of payment appearing on the invoice.
The interest rate for these penalties will be the legal interest rate in force at the time of the transaction.
The payment of the products is done:
By credit card VISA, MASTERCARD, AMERICAN EXPRESS, PAYPLUG, online from the web, through the PAYPLUG secure payment system. The validation of the payment by credit card is immediate. No delivery will be done without the validation of the payment.
The company E-SOUA SOUA reserves the right to suspend or cancel any order and / or delivery, whatever its nature and / or its level of execution, in case of non-payment of any amount which would be due by the buyer, in case of payment incident or in case of dispute with the buyer.

9 - DELIVERY AND RECEPTION
Overview
The products will be delivered to the address indicated by the buyer on the order form, destination which must be consistent with the previously agreed geographical area.
By default, invoices are sent to the e-mail address specified by the customer when they are registered. Failure to comply with the procedures outlined below, no claim of the buyer will be accepted.
Orders received via the internet after acceptance of payment by the credit card center, are prepared and shipped 2-3 working days following your order (except holiday). Orders registered on the website from Friday 12h00 (French time) until Sunday 24h00, will be shipped on Monday or Tuesday (except holiday).
These deadlines are given as an indication. No compensation can be requested in case of a possible delay in delivery.
We will not hold the responsibility for any damage that may occur to the products during its transportation.

CHARACTERISTICS OF THE BOXTAL OR LAPOSTE SENDING SYSTEM:
The buyer is delivered to his home by his postman. In case of absence, the buyer or the recipient of the product ordered receives a notice of passage from his postman, which allows him to withdraw the products ordered, at the nearest post office, for a period of fifteen days.
The buyer is obliged to check, in the presence of the postman or the deliveryman, the state of the packaging of the goods and its content upon delivery.

10 - INTELLECTUAL PROPERTY
All elements on the Website, whether visual or audible, are protected by all intellectual property rights relating thereto. The Customer is prohibited from copying or downloading all or part of its contents except with the express prior consent of E-SOUA SOUA.

11 - EXTERNAL LINKS
The Website may contain hypertext links to other sites. E-SOUA SOUA makes no commitment regarding any other site where the Customer could have access via the site www.souasoua.com and E – SOUA SOUA is not responsible for the content, operation, services offered and access to these sites.

12 - RESPONSIBILITIES
Except on his fault, E-SOUA SOUA can not be held responsibility for damages of any kind, material or immaterial or bodily which could result from improper use of the identifier or the procedure of making orders. In particular, E-SOUA SOUA can not take de responsibility for any risk inherent in the use of the Internet, such as in particular a suspension of the service, an intrusion or the presence of computer virus.

13 - CLAIMS
The good is deemed to be in conformity in the place and the moment of the delivery. Official documents are authoritative.

14 - RETURNS AND REFUNDS
The buyer has the right of withdrawal in accordance with the code of consumption. The withdrawal period of 15 days starts on the day of receipt of the goods. If the last day of this period falls on a Saturday, Sunday or holiday, it is extended until the next business day.
He must notify his wish of retraction by post or email with pictures of the product.
This cancellation will be effective as soon as it returns the goods, by his own expense, and in the original packaging, by postal parcel against signature, without having used the products. The products must not have been used and must be returned in their original packaging and keep in the best conditions of use.
The products that the buyer wishes to exchange must be addressed to the following address by parcel with proof of delivery:
E–SOUA SOUA
4 rue Philippe Seguin - Parc des Montfrais
Tél/fax : 01 34 15 69 01
Email : web.contact@souasoua.com
SOUA SOUA has a maximum period of 14 days since the receipt of the goods to refund or makes an exchange if the buyer expresses the wish. The refund will be made via the payment method of the returned order.

15 - DISPUTES
These Terms are subject to French law. In case of dispute, the Customer will send a priority mail to find an amicable solution. For this purpose, E-SOUA SOUA provides a customer service reachable by email to the following address:web.contact@souasoua.com
Otherwise, all disputes relating to the existence or performance of contracts, the interpretation or performance of these conditions, shall be within the jurisdiction of the Courts of the jurisdiction of the registered office of S.A.S E-SOUA-SOUA.

16 – LEGAL INFORMATION
Updated : the 29-05-2019
S.A.S E-SOUA SOUA – Parc des Monfrais,4 rue Philippe Seguin,95130 FRANCONVILLE
Tél: 01 34 15 69 01 - Fax : 01.34.13.38.73 - Email : web.contact@souasoua.com
RCS Pontoise : 839 805 611 - Siret : 839 805 611 00010- NAF : 4638 B - N° identification TVA intracommunautaire : FR 52 839 805 611

17 - JURISDICTION
Any contestation about factuality and execution of markets, interpretation or execution of the present terms and conditions shall be referred to the Court having jurisdiction in the registered head office of E-SOUASOUA




GENERAL TERMS AND CONDITIONS OF SALES


The confirmation of an order by a customer to the company SOUA-SOUA, implies general acceptance of the present general terms and conditions of sales.

1- PREAMBLE
Unless the Managing Director of the company SOUA-SOUA grants a written and signed exemption, our sales terms and conditions apply exclusively, excluding any clauses or conditions mentioned on letters, slips, order confirmations, invoices, or any other written communication coming from our customers.

2- ORDERS EXECUTION
Delivery times are just estimate information. strikes, riots, aircraft accidents, wars, that prevents and hinders the proper functioning of the operations, shall automatically suspend the execution of the order.
SOUA-SOUA, also reserves the right in this case to make itself delivered all or part of the goods on condition that it is the same quality.
Failure to comply the expected or confirmed delivery time, do not lead to cancelation of the agreement, rejection of goods, or payment of any kind of damages.

3- PROPERTY TRANSFER WITH A RETENTION OF TIITLE CLAUSE
By express agreement and pursuant to the law 80.335 dated from the 12 of May 1980, the seller shall reserve the property of the sold goods until full payment of the price by the buyer, the risks of those goods shall however pass to the buyer at the place of delivery.

a) In case of non-payment further to an outstanding debt or other reasons, the seller shall require immediate payment due made by any means of payment, either reclaim the goods by registered letter with an acknowledgment of receipt indicating the date and the place of the return of the goods, considering that the return will be done on the expense and at the risk of the buyer.
b) If necessary, the seller can take back possession of the quantities sold and unpaid by summary order done by Mr President of the Chamber of Commerce of the Crown Court of Pontoise, or if the buyer prefers, by Mr President of the Commercial Court of the place of location of the good sold, 10 days from the date of the formal notice to have to pay the price. The recovery of property is not exclusive from other procedures that the seller can take. The seller reserves the right to demand damages which will be calculated depending on the sums already paid.
c) Furthermore, the buyer shall take all necessary measures in order to respect the storage conditions required by the product. Dates should be stored in a cool, dry place. (Temperature tip 7°C).
d) The seller shall show the present terms and conditions to any ministerial officer in charge of seizing the good not completely paid.

4- RISK TRANSFER
Notwithstanding what is said in the article 3, all risks which the goods are exposed, shall pass to the buyer upon delivery.

5- PRICES
The prices given during the order are those which will appear on the invoice upon the delivery; the minimum invoicing is 240 kg by order and by distribution center.

6-PAYMENT
Our Invoices shall be payable in cash on delivery. In accordance with the article L441-6 of the commercial code, delay penalties are charged for non-payment the day following the due date of payment as agreed in the invoice. interest rates of those penalties shall be the legal interest rates applicable at the moment of the deal.

SARL SOUA SOUA
4, rue Philippe Seguin Parc des Montfrais
95130 Franconville France
00 33 (0) 1 34 15 69 01

7-CLAIMS
The good is deemed to be in conformity in the place and the moment of the delivery. Official documents are authoritative.

8-JURISDICTION
Any contestation about factuality and execution of markets, interpretation or execution of the present terms and conditions shall be referred to the Court having jurisdiction in the registered head office of SOUASOUA.